Refund Policy

This Refund Policy applies to paid subscriptions purchased on SkilloLab (Essential, Pro, and Academy plans). It works alongside our Terms & Conditions and explains when you're eligible for a refund and how to request one.

You may request a full refund in the following situations:

Refund requests must be submitted within 14 days of the charge in question. Requests submitted after this window will be reviewed case by case but are not guaranteed.

The following are generally not eligible for a refund:

Email contact@skillolab.com with your account email, the plan you were charged for, and the reason for your request. We typically respond within 2 business days and process approved refunds to your original payment method within 5–10 business days.

Cancelling your subscription stops future billing but does not automatically refund the current period. You'll keep access to paid features until the end of the period you've already paid for. If you also want that period refunded, follow the refund process above.

We may update this Refund Policy from time to time. Material changes will be communicated via email or platform notification before they take effect.